ks99 Privacy Policy

1. Who We Are

This Privacy Policy applies to the ks99 online gaming platform, accessible at ks99.club (the "Platform"). ks99 is operated by the entity holding the international online gaming licence under which the Platform functions (the "Operator", "we", "us", "our"). For all data and privacy enquiries, please contact our support team via 24/7 live chat on ks99.club.

ks99 is a platform targeted at English-speaking Malaysian users and operates in Malaysian Ringgit (MYR). By registering an account or otherwise using the Platform, you ("the User", "you", "your") acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2. Information We Collect

ks99 collects personal data through several means, including directly from you during registration, through your use of the Platform, and from third-party sources where permitted by law. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, nationality, and copies of government-issued identification documents (such as Malaysian MyKad or passport) collected during Know Your Customer (KYC) verification.
• Contact Data: Email address, mobile phone number (including Malaysian numbers), and any correspondence you send to us via live chat or other support channels.
• Account Data: Username, encrypted password, account preferences, responsible gaming settings, and any notes associated with your ks99 account.
• Financial Data: Payment method details including bank account information, e-wallet identifiers (such as Touch n Go eWallet or Boost), transaction history, deposit amounts, and withdrawal records. ks99 does not store full card numbers; payment processing is handled via certified third-party processors.
• Gaming Activity Data: Bet history, game session logs, wagering patterns, win and loss records, and Toto 4D ticket data associated with your account.
• Technical Data: IP address, browser type and version, device type and operating system, session timestamps, referring URLs, and approximate geolocation derived from IP.
• Behavioural Data: Clickstream data, page views, feature usage patterns, and session duration within the Platform.

You are not required to provide all categories of data, but failure to provide mandatory data (such as KYC documentation when requested) may result in restrictions on your account, including suspension of withdrawal privileges.

3. How We Use Your Information

ks99 uses the personal data we collect for the following purposes:

• Account Management: To create, operate, and maintain your ks99 account, including verifying your identity and age in compliance with our licensing requirements.
• Service Delivery: To process deposits and withdrawals, resolve transaction disputes, deliver gaming services, and provide 24/7 customer support.
• Legal and Regulatory Compliance: To fulfil obligations under our international gaming licence, including anti-money laundering (AML) checks, sanctions screening, and age verification requirements. ks99 is required to retain certain records and may be obliged to disclose data to regulators or law enforcement upon lawful request.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and any other activity that threatens the integrity of the Platform or the security of other users.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling, enforce responsible gaming tools such as deposit limits and self-exclusion, and fulfil our duty of care to players.
• Communications: To send transactional notifications (such as deposit confirmations and withdrawal updates), respond to support queries, and — where you have opted in — to send promotional messages about ks99 products, bonuses, and events.
• Platform Improvement: To analyse aggregated usage data and improve the performance, design, and content of the ks99 Platform.

4. Legal Basis for Processing

ks99 processes your personal data on the following legal grounds:

• Contract Performance: Processing necessary to create and manage your account, process payments, and deliver gaming services you have requested.
• Legal Obligation: Processing required to comply with applicable laws and our licensing obligations, including AML, KYC, and age verification requirements.
• Legitimate Interests: Processing for fraud detection, security monitoring, responsible gaming oversight, and platform improvement, where such interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent (such as for marketing communications), you may withdraw that consent at any time by contacting our support team.

5. Sharing of Personal Data

ks99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary:

• Payment Processors: Certified third-party payment service providers (including e-wallet operators such as Touch n Go and Boost, and Malaysian banking institutions) that process deposits and withdrawals on our behalf.
• Game Providers: Licensed game providers whose software is integrated into the ks99 Platform may receive limited session data (such as player identifier and bet amounts) necessary to operate their games. All providers are contractually bound to data protection standards.
• Identity Verification Services: Third-party KYC and AML screening providers used to verify identity documents and screen against sanctions lists.
• Regulatory and Law Enforcement Authorities: ks99 may disclose data to regulators, law enforcement agencies, or courts where required to do so by law or to protect the legal rights and interests of ks99 or its users.
• Service Providers: IT infrastructure, analytics, and customer support service providers who process data on our behalf under strict data processing agreements.

All third parties engaged by ks99 are required to handle your personal data in a manner consistent with this Privacy Policy and applicable data protection laws.

6. Data Retention

ks99 retains personal data for as long as your account remains active and for a period thereafter as required by our licensing obligations and applicable law. In practice, this means:

• Account and identity data is retained for a minimum of five (5) years following account closure, as required for AML compliance.
• Transaction records and gaming activity logs are retained for at least five (5) years from the date of the transaction or gaming session.
• Support correspondence is retained for a period sufficient to resolve any related disputes and no longer than necessary thereafter.

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

7. Cookies and Tracking Technologies

The ks99 Platform uses cookies and similar tracking technologies to operate core platform functions, remember your session, and analyse how users interact with the site. The categories of cookies we use include:

• Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming configurations.
• Analytics Cookies: Collect aggregated, anonymised data about how users navigate the Platform to help us identify areas for improvement. No personally identifiable information is sent to analytics providers.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.

8. Security Measures

ks99 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include 256-bit SSL encryption for all data transmitted between your browser and our servers, encrypted storage of passwords (passwords are never stored in plain text), access controls limiting which staff members can access personal data, and regular security reviews and penetration testing.

While ks99 takes all reasonable precautions, no data transmission over the internet can be guaranteed to be 100% secure. In the unlikely event of a data breach that poses a risk to your rights, ks99 will notify affected users and relevant authorities in accordance with applicable law.

9. Your Rights

Subject to applicable data protection law, you have the following rights regarding your personal data held by ks99:

• Right of Access: You may request a copy of the personal data ks99 holds about you.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict processing of your data in certain circumstances.
• Right to Portability: Where processing is based on consent or contract, you may request a machine-readable copy of your personal data.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact ks99 via 24/7 live chat on ks99.club. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before actioning any request.

10. Children and Minors

The ks99 Platform is strictly intended for individuals aged 21 and above. ks99 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a minor, we will delete that data and close the associated account immediately. If you believe a minor has registered on the Platform, please notify us immediately via live chat.

11. Changes to This Privacy Policy

ks99 may update this Privacy Policy from time to time to reflect changes in legal requirements, platform features, or data processing practices. The date of the most recent revision is displayed at the top of this page. We will provide reasonable notice of material changes via the Platform. Continued use of the Platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how ks99 handles your personal data, please contact our support team via 24/7 live chat on ks99.club. We take all privacy concerns seriously and aim to resolve queries promptly and transparently.